Considerations For Adopting Toll-Free Numbers By Companies


The Utility Of Toll-Free Numbers

Toll-free numbers are very popular with businesses nowadays, allowing free calls to be placed by clients from any location in a given country (or internationally). The expenses for each of these calls are undertaken by the receiving party. Consequently, the system eliminates the price barrier associated with the call, making geography irrelevant when connecting the client with the company.

Given that clients might need to place lengthy calls to several companies while searching for a product/service or for customer support, this trick may end up representing a significant competitive advantage and given the ubiquitous adoption, it’s absence can also negatively affect the company’s image in the eyes of the client. Fortunately, there are communication companies from which you can get a toll-free number either for national communications or to extend your operations in dozens of other countries.

What To Expect From A Toll-Free Number Provider

When searching for a suitable provider that would help you implement this technology, it is worth knowing how the system works, what is and what is not possible using this technology, which benefits tend to be universal and which ones are more peculiar and rare (or too costly). Obviously, your choice would rely heavily on your specific requirements and the type of business operations. A basic list of considerations when looking for a good provider is given below:

  • One would normally look for a provider that has sound infrastructure as well as direct links and effective interconnection with local carriers, having the ability to directly control the routing for inbound traffic. The quality of the infrastructure and connections are important for reliable and fast communications and good control of the traffic routing.
  • Ideally, RTP media streaming (audio streaming) should happen from a local country facility in order to minimize latency and ensure maximum audio quality.
  • Inbound capacity (the number of communication channels) should be dynamically scalable – normally top providers can provide hassle-free scaling from tens of channels to more than a thousand channels on a single DID number. Furthermore, adapting your contractual capacity should be possible on the go, without any additional charges.
  • An easy procedure should be implemented for migrating the toll-free number from the old provider (normally, by placing a request on an online LNP portal. Orders could be validated using an e-signature and the progress could be monitored in real time).
  • the possibility of forwarding calls both to virtual numbers (e.g. using VoIP and SIP trunks) or to the traditional phone system (PSTN) is a significant advantage.
  • depending on the business, it might be crucial to be able to obtain toll-free numbers in a maximum number of relevant countries.

A company might need to be able to receive hundreds of calls simultaneously from a single country, or alternatively, a maximum of 10 calls but from a varying number of countries. A top provider is normally flexible enough to adapt to businesses of different sizes and needs.

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